The quick answer
A good warranty covers the things that really go wrong, like chips, breaks, a failed implant and the grafting to replace it, relines, adjustments and X-rays. Our Lifetime Warranty covers all of that, for as long as your membership is active, and it tells you plainly what you need to do to keep it. It's $700 a year for a full mouth ($59 a month), and it includes your annual visit. It renews each year, and we ask two things to keep it running. Keep your annual visit, and hygiene the practice judges adequate.
In this answer
What our Lifetime Warranty covers
Most offices only cover manufacturer defects, not the implants. We cover all of it, with no questions asked about why it failed, for as long as your membership is active. It's one of the first of its kind.
- Chips and breaks
- Implant failure from any cause we can treat, including removing the implant, placing a new one and any bone grafting needed
- Relines
- Adjustments in the office
- X-rays and panoramic images
- Your annual cleaning at Done In One
It's $700 a year for a full mouth, or $59 a month. A single arch is $350 a year, or $30 a month. Your rate is locked in for as long as your membership stays active.
You can pay monthly or annually; we don't ask for years of payment up front.
Warranty or guarantee
A guarantee has no conditions. It breaks, it gets replaced, no questions asked.
A warranty has responsibilities on both sides. You do your part, and we do ours. Our warranty sets out what we cover and the visits and home care needed to keep it active.
Every practice that makes full arches sees a break now and then. What matters is what happens when one does.
What it doesn't cover
Remakes just for looks.
During your week you try prototype after prototype, change whatever you want, and approve the design before the zirconia is made. There's no limit on try-ins. By the time your final teeth are made, they're the ones you chose, so a remake because you've changed your mind isn't covered.
A remake needed for clinical reasons is covered. If your face has changed over ten or fifteen years, or the teeth aren't working properly anymore, that's a clinical call, and we take care of it.
What to look for in any warranty
If you're comparing practices, check for two things.
Cover that shrinks over time. Some warranties pay less the longer you've had your teeth. Look for the word "prorated."
Rules almost nobody can keep. A lifetime warranty that needs a cleaning every two months is hard to stay on. Taking the teeth off that often also wears the screws.
Also ask whether the warranty ends if another dentist works on your teeth. If you don't live nearby, that matters.
Start with a free conversation.
What we ask of you
Keep your annual visit, and hygiene the practice judges adequate.
It doesn't have to be with us. Most of our patients don't live nearby. Your included cleaning is free when you come to us. Or you can see your own dentist at their fee, which we don't reimburse, and they send us records showing the cleaning was done on time. We'll send them your surgical notes, X-rays and anything else they need. Either way, your warranty stays active.
If your hygiene isn't where it needs to be, we may ask you to come back for another cleaning in six months, at your own cost. If it still isn't kept up, the membership can be cancelled.
If a payment is late, you have up to 90 days to catch up with no extra fee. After that the membership ends for good, and the only way back in is a full surgery or a refresh redesign.
A night guard, every night. We recommend one for every full-arch patient, whether or not you grind. Zirconia is hard and passes force through to the implants. A guard at night takes that load off your teeth and screws while you sleep.
The process went perfectly, but a very important thing is I knew they'd look after me and resolve any unavoidable issues if they happened to arise.
If you don't take the Lifetime Warranty
Every case comes with two years of cover included. It covers the same repairs as the Lifetime Warranty, except your yearly cleaning and night guards beyond the one made with your treatment, and you keep it by paying for and receiving your yearly cleaning, at $350 per arch or $700 for a full mouth. That fee can change.
Once you're outside any warranty, each cleaning is $350 per arch. That's about what the Lifetime Warranty costs per arch each year, and the warranty includes the cleaning plus everything on the list above.
Most people choose the lifetime cover. Those who don't usually have a dentist at home they already trust, which is a good reason.
What repairs cost without it
Without cover, repairs add up fast. A patient with two or three failed implants and a lower arch to remake can face a bill close to what the original treatment cost.
Each fix is a one-off. An implant on its own is costly, and new teeth can't be fitted to a changed implant position, so the teeth have to be remade as well.
Where the money goes
We run the warranty to roughly break even. It was never meant to make a profit. What comes in is close to what goes out in repairs, remakes and staff time.
That's why the conditions are simple. The thing we need from you is the thing that prevents problems: keeping your annual visit.
Quick answers
What is the difference between a warranty and a guarantee?
A guarantee has no conditions. If it breaks, it gets fixed, whatever happened. A warranty has responsibilities on both sides. We offer a warranty, because how your teeth are looked after between visits matters, and that part is in your hands.
Are aesthetic remakes covered?
No. Before your final teeth are made, you try in as many designs as you want and approve the one you like. A remake needed for clinical reasons, like a changed bite or teeth that no longer work properly, is covered.
Can I be cleaned by my own dentist at home?
Yes, and your warranty stays active. Your included annual cleaning is free with us. If you'd rather see your own dentist, you pay their fee, we don't reimburse it, and they send us records showing the cleaning was done on time.
What if I let it lapse?
If a payment is late, you have up to 90 days to catch up with no extra fee. After that, or if you miss your annual visit, the membership ends for good. The only way back in is a full surgery or a refresh redesign.
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Once a year we take your teeth off, clean the side that sits against your gums, check the implants up close and put everything back. Not every practice does this. We do it because that side can't be fully cleaned at home, X-rays alone don't show enough, and problems around implants can grow faster than problems around natural teeth.
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Brush twice a day with a soft brush and a non-abrasive toothpaste, and use a water flosser at least twice a day. That's it. No flossing, and an electric or manual brush both work fine. One patient described it as exactly the same amount of work as before, just in a different order.
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We work with several lenders, or you can pay outright. This year most of our patients are financing, though a couple of years ago it was closer to the other way around. Applying is a soft credit pull that does not hurt your credit score, and most of our lenders don't charge a prepayment penalty. You don't need your finances sorted before your consultation. And if a lender says no, that's not the end of the road.
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